Return & Replacement Policy

Thank you for shopping with Fabricode. We take pride in our products and service, but we understand that sometimes situations arise where you may need to return or replace a product. We want to make this process as smooth and easy as possible for you, and to ensure that you are fully satisfied with your purchase.


In the unlikely event that you are not completely satisfied with your order, you may return it within 03 days of delivery, provided that the product meets the following criteria:

  • The item must be unused and in its original condition, with all original tags and packaging intact and not broken or tampered with.
  • If the product came with a free promotional item, the free item must also be returned.
  • Refund/replacement for products is subject to inspection and checking by the Fabricode team.
  • Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
  • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Reasons for returns & replacement:

  • Product is damaged, defective, or not as described.
  • Size mismatch for clothing. (Please note that this policy will only be activated if we send you the clothing which mismatches the size mentioned in the invoice. If the invoice and delivered item's size matches, we will not reconsider a refund at any cost.)
  • Colour mismatch for clothing.
  • Wrongly printed clothing. (Front/Back design mismatch, wrong design, wrong placement of design)
  • Wrong product sent.

How to Return:

To return a product, please contact our Customer Care team by emailing customerservice@fabricode.com.bd within 03 days after receiving your order. Once we receive your return, we will conduct a quality check of the product at our end. If the reason for return is valid, we will replace the product with a new one or proceed with the refund.

Refund Policy:

  • The refund will be processed after we have completed evaluating your return.
  • Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
  • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • If you have selected Cash on Delivery (COD), there is no amount to refund because you haven't paid for your order.
  • For payments made using a Credit Card, Debit Card, Mobile Banking, or Bank Transfer, you will receive a refund in your respective account.
  • If an online payment is made once more due to technical error, payment refund will be made.
  • You will receive a refund within 7-10 working days. If you don't receive the refund within this time, please write to us at customerservice@fabricode.com.bd, and we will investigate.
  • At Fabricode, we strive to provide our customers with the best possible service and products. If you have any questions or concerns regarding our Return & Replacement Policy, please do not hesitate to contact us.